hp officejet pro 8500 a910 not printing black

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.After my printer died, I immediately ordered a new one online and not long afterwards I could pick it up from my local post office. If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution. They will be happy to assist you immediately. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear. Scroll down to 'Still need help? Complete the form to select your contact options' Enter Product number or select to auto detect Please use the following link to create yourself a case number, then call and it may help speed up the call process: If the issue persists, you would have to replace both the printhead, I would suggest you contact our HP phone support for further assistance. Printer Specifications for HP Officejet Pro 8500A e-All-in-One Printer Series - Printhead and Ink cartridges - Click here Now insert the ink cartridges and then try to print a test page and check if it works.įor further assistance, please follow the steps suggested in the support document for - Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer - Click here Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. Please make sure that the printer is connected directly to the wall outlet and not to the surge protector. To provide you with an accurate solution, I'll need a few more details,ĭid you make any changes to the printer before the issue started?Īre you able to make a copy from the printer? As you have already tried the steps, before you could contact our HP phone support I would suggest you try these steps once again.

It is always a privilege to work with tech-savvy customers like you. It is amazing to see how technically competent you are. I'll be really glad to help you with this,įirst off, Hats off to you for a job well done as you have tried the basic troubleshooting steps and checked settings on the unit, before posting the query in the HP forums. Hi to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you outĪs I understand you are having printing issues on your HP OfficeJet Printer.

Hp officejet pro 8500 a910 not printing black